Concierge service for the shoppers who almost bought.

Revive Chat writes to shoppers who paused, answers what they ask, and helps them finish, in your brand's voice.

24% of the revenue it helps close.

Chapter I

A sample exchange

Example conversation. Not a real customer.
7:42 pm

Good evening, Revive Chat for the atelier. May I help with the pearl drop earrings in your cart?

Revive Chat

Will they arrive for the 14th?

Shopper

Delivery is three to five business days, so yes. Send your postcode and I will check the atelier's notes.

Revive Chat

Can they be gift wrapped?

Shopper

Yes, in a cream box with a handwritten card.

Complete order Revive Chat
Example conversation. Not a real customer.

Good afternoon, Revive Chat for the studio. Any questions about the merino throw?

Revive Chat

Is the oat colour in stock?

Shopper

I do not have live stock levels and will not guess. I will ask the studio.

Revive Chat

Passed to the studio's team

Example conversation. Not a real customer.

Order placed: the night serum

Two days later

Thank you for your order. Some pair it with the matching day emulsion. Shall I explain how they differ?

Revive Chat

Is there a code for it?

Shopper

The house does not offer codes, and I may not invent one. There is no hurry.

Revive Chat

Chapter II

The house rules

To the proprietor

Dear owner,

No testimonials, so judge the conduct.

  1. It says when it does not know.

    No facts it was not given.

  2. It does not reach for a discount.

    Codes stay off unless you allow them.

  3. It speaks once, then listens.

    STOP ends it.

  4. It stays in your voice.

    Every message is logged for you.

With regards,

Revive Chat

Chapter III

From introduction to commission

  1. I

    Connect the store

    Nothing is sent until you approve it.

  2. II

    Set down the voice

    Pages, policies and favourite replies.

  3. III

    Draw the limits

    Discounts stay off unless you allow them.

  4. IV

    A shopper pauses

    Quiet hours and permission apply.

  5. V

    A conversation begins

    A short note, from what you approved.

  6. VI

    The shopper decides

    They return, or STOP ends it.

  7. VII

    We are paid when it sells

    A commission. No sale, no fee.

Chapter IV

The reminder, and the conversation

The reminder email

  1. 01A reminder email, an hour later
  2. 02A code, whatever the product
  3. 03No way to reply
  4. 04The sale is lost

The concierge

  1. 01It writes on iMessage, in your voice
  2. 02The shopper asks a question
  3. 03It answers from what you approved
  4. 04If unsure, your team takes over
  5. 05The conversation continues
  6. 06The shopper returns, unhurried

Chapter V

Where a concierge is useful

I

The abandoned cart

It asks whether it can help, then listens.

II

The abandoned checkout

It learns what stopped them.

III

Product questions

Materials, care and dimensions, from approved information.

IV

Doubts and objections

Sizing, shipping, returns, differences between pieces.

V

After the order

One complementary suggestion, once.

Chapter VI

A concierge fee

A concierge fee, never a retainer

24% of the revenue it helps close.

Revive Chat earns 24% of the incremental revenue it helps close, measured against a held-back group of shoppers. If nothing sells you owe nothing, and terms are agreed in writing first.

  • No retainer, no monthly fee.
  • You can read every message.
$

At 24%, the share would be $00.00

Arithmetic, not a forecast.

Chapter VII

What stays in your hands

You approve it

Tone and subject matter are yours.

Guardrails

No discounts unless allowed. Nothing invented.

Only your information

It uses approved product and policy details alone.

A graceful hand-off

It says so, and your team replies.

Permission and opt-out

Only shoppers the store may contact. STOP is honored. Quiet hours apply.

How orders are counted

Traced orders count, against a held-back group.

A record you can read

Every message is logged for you.

Built on Shopify

Setup is usually short.

Chapter VIII

Questions worth asking

IHow does it know what to say?

Only from the product and policy information you approve.

IIWhat if it does not know?

It says so, never guesses, and can hand over to your team.

IIIHow is revenue attributed?

Orders traced to a conversation count, inside an agreed window, against a held-back random group.

IVHow does pricing work?

24% of attributable revenue, agreed in writing first. No retainer; nothing attributed, nothing owed.

VIs this another SMS sequence?

No. A sequence cannot hear a reply.

VIWill an AI cheapen the experience?

You set the register and its limits, and read every message.

VIIHow much control do I have?

You approve its information and limits. You can pause it any time.

VIIIWhich stores is it for?

Shopify stores with considered, giftable or higher-value products.

IXHow quickly can it launch?

Setup is usually short; we scope it with you.

XHow are permissions handled?

Only shoppers the store may contact. STOP is honored; quiet hours apply. Consent records stay yours.

XIWhat about iMessage and SMS?

It starts on iMessage and falls back where a device cannot receive it.

Request an introduction

We reply by email. Nothing reaches shoppers until you approve it.